INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of wooden products do you offer?

We offer a wide range of wooden products, including roti boards, roti pins, wooden lemon squeezers, kitchen utensils, wooden home decor items, and various other wooden handicrafts.

What types of wood are commonly used in your products?

We primarily use Mahogany, Rain Tree, and select other timber for our wooden creations. Each wood type has its unique characteristics and benefits.

Do you manufacture your products in-house?

Yes, we have our own factory equipped with skilled craftsmen who handcraft each item with precision and care.

Can you customize wooden products based on customer preferences?

We offer customization options for certain products. Please contact our customer service for details and availability.

What are the advantages of using wooden kitchen utensils?

Wooden utensils are known for their non-reactive and non-scratch properties, making them safe for various cooking surfaces. They also add a rustic charm to your kitchen.

Are your wooden home decor items eco-friendly?

Yes, our wooden home decor items are crafted from sustainably sourced wood, contributing to environmental conservation.

What are the benefits of using jute products?

Jute products are eco-friendly, biodegradable, and sustainable. They are durable, versatile, and add a natural touch to your home decor.

Do you offer wholesale or bulk purchase options?

Yes, we offer wholesale and bulk purchase options for both wooden and jute products. Contact us for pricing and minimum order quantities.

How can I maintain and clean wooden products?

Wooden products should be gently cleaned with soft cotton fabrics and try to keep it dust free.

Where can I find more information about your product offerings and place an order?

You can explore our products and place orders on our website. For additional inquiries, feel free to contact our customer support team, who will be happy to assist you.

Are your jute products sourced responsibly?

Yes, our jute products are sourced from responsible suppliers who adhere to ethical and sustainable jute farming and production practices.

What is the typical delivery time for orders?

Delivery times may vary based on your location and the products ordered. Our customer support team can provide you with estimated delivery times upon request.

Do you ship internationally?

Yes, we offer international shipping for our products. Shipping costs and delivery times may vary depending on the destination.

What is your return and exchange policy?

We have a customer-friendly return and exchange policy. Please refer to our website or contact our customer support team for detailed information and instructions on returns and exchanges.

How can I contact your customer support team for further assistance?

You can reach our customer support team through the contact information provided on our website. We are here to assist you with any inquiries or concerns you may have.

INFORMATION ABOUT US

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    STORE IN NEW YORK

    294 Bay Meadows Ave.
    Bay Shore, NY 11706